Psychiatric Clinical Quality Peer Educator

But we're going further. Over 75,000 providers across all 50 states run their practice on our software, serving over 1 million patients. We are building the best tools for therapists to run their entire practice, reimagining the experience of finding a therapist, and investing in the platform foundations to enable this at scale. We aren't just a billing layer; we are becoming the platform where care actually happens.

About The Role

Headway is building the clinical governance infrastructure behind the largest network of providers in mental healthcare. The standards you help set here will shape how thousands of psychiatric providers document, and ultimately, deliver care. As a Psychiatric Clinical Quality Peer Educator , you'll help ensure psychiatric providers' documentation reflects safe, evidence-based, and clinically sound care by evaluating notes against Headway's clinical quality standards. Your work helps promote consistency, support provider growth, and maintain the high standard of care our providers deliver. Some Peer Educators also provide individualized remediation and coaching to help providers successfully meet quality expectations.

This is a part-time, remote contract role, hiring across the USA.

You will be great for this role if

You are a current PMHNP/MD with an active license and at least 3 years of experience.:

• You have experience completing quality chart reviews or audits for healthcare delivery organizations, and have coached or trained other clinicians on documentation that meets standards of clinical care.
• You are comfortable working alongside AI-assisted review tools: critically evaluating a model's output and giving structured feedback that improves both the rubric and the model over time.
• You are an expert communicator and educator, with experience conveying information to large and diverse groups of individuals - and you can deliver feedback in a way that feels supportive rather than punitive.
• You are comfortable adapting to various healthcare technology platforms, and to workflows that continue to evolve as our programs scale.

Role responsibilities

• Review clinical documentation across note types - initial assessments, and progress notes - to identify gaps that fall below industry standards for high-quality evidenced based practice, safe patient care, and rubric application.
• Review clinical decision-making processes and the use of evidence-based diagnostic criteria, risk assessment and medication safety.
• Complete additional quality-assessment work as our programs evolve, including calibration exercises and inter-rater reliability rounds.
• Some peer educators may also provide asynchronous and live 1:1 remediation support to providers falling below established standards of care, using education-forward communication that ties documentation expectations to patient safety and quality standards.
• Complete all review and documentation work within Headway's designated systems, adhering to HIPAA and Headway's privacy and confidentiality requirements. Patient information is never stored or maintained outside those systems.

We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.