Position Purpose: Performs care management duties to assess and coordinate all aspects of medical and supporting services across the continuum of care for complex/high acuity populations with primary medical/physical health needs to promote quality, cost effective care. Develops a personalized care plan / service plan for long-term care members, addresses issues, and educates members and their families/caregivers on services and benefit options available to receive appropriate high-quality care.
Key Details: This hybrid RN Care Manager role combines working from home with meeting directly with members and families. The position provides case management and care coordination for children and young adults (ages 0–21) with complex medical needs, including those in the Medically Dependent Children Program (MDCP).
Service Delivery Areas: San Antonio, TX and the surrounding Bexar Counties, TX; Mileage reimbursement is provided for member assessment visits.
- Evaluates the service needs of the most complex or high risk/high acuity members and recommends a plan for the best outcome
- Develops and continuously assesses ongoing long-term care plans / service plans and collaborates with care management team to identify providers, specialists, and/or community resources needed to address member's needs
- Coordinates and manages as appropriate between the member and/or family/caregivers and the care provider team to ensure members are receiving adequate and appropriate person-centered care or services
- Monitors care plans / service plans and/or member status, change in condition, and progress towards care plan / service plan goals; collaborate with member, caregivers, and appropriate providers to revise or update care plan / service plan as necessary to meet the member's goals / needs
- Monitors member status for complications and clinical symptoms or other status changes, including assessment needs for potential entry into a higher level of care and/or waiver eligibility, as applicable
- Reviews member data to identify trends and improve operating performance and quality care in accordance with state and federal regulations
- Reviews referrals information and intake assessments to develop appropriate care plans / service plans
- Collaborates with healthcare providers as appropriate to facilitate member services and/or treatments and determine a revised care plan for member if needed
- Collects, documents, and maintains all member information and care management activities to ensure compliance with current state, federal, and clinical guidelines
- Provides and/or facilitates education to long-term care members and their families/caregivers on disease processes, resolving care gaps, healthcare provider instructions, care options, referrals, and healthcare benefits
- Acts as liaison and member advocate between the member/family, physician, and facilities/agencies
- Educates on and coordinates community resources. Provides coordination of service authorization to members and care managers for various services based on service assessment and plans (e.g., meals, employment, housing, foster care, transportation, activities for daily living)
- May perform home and/or other site visits (e.g., once a month or more), such as to assess member needs and collaborate with resources, as required
- Partners with leadership team to improve and enhance quality of care and service delivery for long-term care members in a cost-effective manner
- May precept clinical new hires by fostering and building core skills, coaching and facilitating their growth, and guiding through the onboarding process to upskill readiness
- May provide guidance and support to clinical new hires/preceptees in navigating within a Managed Care Organization (MCO) and provides coaching and shadowing opportunities to bridge gap between classroom training and field practice
- May engage and assist New Hire/Preceptee during onboarding journey including responsibility for completing competency check points ensuring readiness for Service Coordination success
- Engages in a collaborative and ongoing process with People Leaders and cross functional teams to measure and monitor readiness
- Performs other duties as assigned
- Complies with all policies and standards
- Travel is required for member visits
Education/Experience: Requires Graduate from an Accredited School of Nursing and 4–6 years of related experience. Bachelor of Nursing degree is preferred
Preferred Experience
- RN clinical nursing experience and care coordination in Pediatric Acute Care – NICU, PICU, MICU, Pediatric Home Health, Pediatric Private Duty Nursing (PDN), and/or Medicaid sponsored health plan - STAR Kids, MDCP Waiver is preferred.
- 7+ years of clinical nursing RN experience with direct patient care, clinical assessment, person-centered care planning, member outreach, care transitions, access to care, family & patient education, and ongoing service coordination for child and young adult members (ages: 0- 21).
- Strong clinical documentation, problem-solving, communication, attention to detail, organization/time management skills, and works well under quick TAT times and deadlines are required.
- Ability to adapt to changing business needs with openness, flexibility, and professionalism.
License/Certification
- RN - Registered Nurse - State Licensure and/or Compact State Licensure required or NP - Nurse Practitioner - Current State's Nurse Licensure required
- For Superior: Resource Utilization Group (RUG) certification must be obtained within 90 days of hire required
Pay Range: $36.21 - $65.09 per hour