A bit about the role
The Palliative Care NP Manager will provide expert clinical care for the Palliative Care Program and provide direct supervision of palliative care clinical staff.
The breakdown of people management vs patient care is likely to evolve/shift over time depending on program needs. The manager will participate in referral management, process improvement, and change management.
Direct/Indirect Patient Care
- Provide direct patient care to patients enrolled in our palliative care program by phone or video visit during scheduled and on-demand patient visits.
- Participate in and/or lead patient panel reviews
- Participate in weekly IDT (1h/wk)
People Management
- Clinical champion for the work - you are a player-coach, modeling clinical excellence for other palliative care clinicians.
- Model and support development and implementation of new workflows during rapid cycles of iteration
- Direct supervisor of palliative care clinical staff (mix of supervisees TBD - NP/RN/SW)
- Goal setting and coaching of direct reports to achieve business goals as set by leadership
- Regular review of direct reports' work and holding RNs and Social Workers accountable to individual performance. Creating performance improvement plans, when needed.
- Perform regular clinical audits (QA) that include a mix of note review and listening tours
- Steward our member-centric and open clinical culture to our members and colleagues
- Recruitment, interviewing, hiring, and onboarding of new clinical staff
Attributes to success
- Service-oriented clinician and leader – you participate and help develop engaged teams that have a deep culture of service to members/patients
- Highly organized and detail-driven
- Works well in a fast-paced environment with firm deliverables and timeframes
- Curiosity to recognize process deficiencies, recommend improvements and partner to implement solutions
- Excited to be an active participant as a leader and do what it takes to achieve fast-paced forward progress
- Preference toward collaboration and preventing silos; be a team-player and able to work in a cross matrix setting
Skills and experience
- 5+ years of experience as a Palliative Care Clinician
- 2+ years of experience leading front line clinical teams with accountability for team level outcomes
- Demonstrated ability to champion new initiatives and achieve direct business outcomes
- You have great clinical and non-clinical judgment and are able to coach around performance to drive clinical effectiveness
- You are deeply empathetic and humanistic, and want to go the last mile for our patients
- You work well with individuals from varied backgrounds and skill-sets
- You are committed to this mission: you know the road will be bumpy, stressful, and require compromises, but you're up for the ride
- You learn from every experience and are not afraid to fail - that's how you're wired
- You're a great team member with a can-do attitude
Salary range: $140,000 - $170,000