Behavioral Health Clinician – Crisis Assessment & Care Navigation

Provide compassionate, timely, evidence-informed clinical support to clients experiencing a range of emotional, behavioral, and situational concerns, including crisis and elevated-risk situations. Conduct risk assessments and safety planning when indicated, and use appropriate de-escalation, rapport building, and evidence-based coping interventions to provide clients with in-the-moment support. Provide brief support and resources across a broad range of presenting concerns, including mental health, substance use, relationship and family concerns, workplace stress, grief, and other life challenges. Support clients with connecting to Lyra resources and care options aligned with their clinical needs and preferences. Utilize Lyra’s technology platforms, clinical resources, and provider network to facilitate efficient access to appropriate services. Provide assisted booking and other care-navigation support to help clients successfully connect with recommended providers and services. Conduct follow-up outreach when indicated to support continuity of care, reassess risk, and address barriers to connecting to ongoing care. Respond effectively to a high-volume, high-acuity inbound call queue, while maintaining excellent clinical quality, appropriate and timely documentation, client engagement, and adherence to established internal protocols and procedures. Maintain accurate, timely, and clinically appropriate documentation of client interactions, assessments, interventions, referrals, and follow-up. Collaborate with relevant Lyra teams to support safe, effective, and seamless client care. Must be able to work one of the specified shifts: Tuesday-Saturday or Sunday-Thursday, 9:30am-6pm PST (with corresponding times in other time zones). Weekends include a 10% shift pay differential. This role can be carried out fully remote/virtually; remote candidates must be physically located within the United States. Qualifications: Master’s degree in clinical social work or equivalent; LCSW or equivalent independent clinical licensure is required (e.g., LMFT, LPC, LPCC, etc.) or a Registered Nurse (RN). RNs must have two years of specific behavioral health experience including risk assessment and safety planning. All other licensures must have two years post-license experience (EAP/clinical call center experience preferred). Significant experience managing high-acuity clinical situations (e.g., active suicidality/homicidality, NSSIB, mandated reporting). Bilingual, Spanish-speaking candidates strongly preferred (but not required). Must be a full-time resident of the United States; work cannot be completed from outside the United States.