Summary

Researches the substance of complex appeal or retrospective review requests including pre-pay and post-payment review appeal requests. Provides thorough clinical review or benefit analysis to determine if the requested services meet medical necessity guidelines. Documents decisions within mandated timeframes and in compliance with applicable regulations or standards.

Logistics: Palmetto GBA, one of BlueCross BlueShield's South Carolina subsidiary companies.

Location: This is a full-time position (40 hours per week), working Monday through Friday in a fully remote environment. You will work an 8-hour shift scheduled within our normal business hours of 8:00 a.m. to 4:30 p.m. Eastern Time.

Training will last approximately 8 to 12 weeks. After successfully completing training, you will have the option to begin your 8-hour shift as early as 6:00 a.m. Eastern Time.

What You'll Do

• Documents the basis of the appeal or retrospective review in an accurate and timely manner and in accordance with applicable regulations or standards.
• Performs thorough research of the substance of service appeals by both member and provider based on clinical documentation, contractual requirements, governing agencies, policies and procedures, while adhering to confidentiality regulations regarding protected health information.
• Performs appeal and retrospective reviews demonstrating ability to define and determine precedence of pertinent issues in application of policies and procedures to clinical information and or application to benefit or policy provisions.
• Performs special projects including reviews of clinical information to identify quality of care issues.

To Qualify For This Position, You'll Need The Following

Required Education: Associate's in a job related field

Degree Equivalency: Graduate of Accredited School of Nursing

Required Work Experience: 2 years clinical experience plus 1 year utilization/medical review, quality assurance, or home health, OR, 3 years clinical. FOR PALMETTO GBA (CO. 033) ONLY: 2 years clinical experience plus 2 years utilization/medical review, quality assurance, or home health experience or a combination of experience in clinical, utilization/medical review, quality assurance or home health experience totaling four years.

Required Skills and Abilities

• Working knowledge of word processing software.
• Ability to work independently, prioritize effectively, and make sound decisions. Working knowledge of managed care and various forms of health care delivery systems.
• Strong clinical experience to include home health, rehabilitation, and/or broad medical surgical experience. Knowledge of specific criteria/protocol sets and the use of the same.
• Good judgment skills. Demonstrated customer service, organizational, oral and written communication skills.
• Ability to persuade, negotiate, or influence others. Analytical or critical thinking skills.
• Ability to handle confidential or sensitive information with discretion.

Required Software and Tools: Microsoft Office.

Required License and Certificate: An active, unrestricted RN license from the United States and in the state of hire, OR, active compact multistate unrestricted RN license as defined by the Nurse Licensure Compact (NLC).

We Prefer That You Have the Following

• 5 years of clinical experience
• Experience in medical claims processing, appeals, or coding strongly preferred
• Medicare Part B experience preferred
• Strong computer proficiency, with the ability to navigate multiple systems and work across dual screens efficiently
• Intermediate-level Excel skills
• Experience creating letters and documents by reviewing appeals and extracting information with a high degree of accuracy; updates departmental documents as needed.