UnitedHealth Group's Telecommuter Policy.

Shift: Monday - Friday, 8:00am - 5:00pm in your time zone. This position is 100% Case Management with a focus on Transplant and Solid Organ

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities

• Make outbound calls to assess members' current health status
• Identify gaps or barriers in treatment plans
• Provide patient education to assist with self-management
• Make referrals to outside sources
• Provide a complete continuum of quality care through close communication with members on-phone interaction
• Support members with condition education, medication reviews and connections to resources such as Home Health Aides or Meals on Wheels

This is high volume, customer service environment. You'll need to be efficient, productive and thorough dealing with our members over the phone. Solid computer and software navigation skills are critical. You should also be solidly patient-focused and adaptable to changes

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• Current, unrestricted RN license in the state of residence
• Compact RN license
• Ability to obtain Nurse license in other states as needed
• 3+ years of RN experience in a hospital, acute care or direct care setting
• 1+ years of experience working with solid organ transplant or VAD patients
• Ability to type and have the ability to navigate a Windows based environment
• Access to high speed internet from home (Broadband Cable, DSL or Fiber)
• Dedicated workspace from home

Preferred Qualifications

• BSN
• Certified Case Manager (CCM)
• 3+ years of experience as a Transplant Coordinator
• Case management experience
• Experience or exposure to discharge planning
• Experience in a telephonic role
• Background in managed care

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

The salary for this role will range from $60,200 to $107,400 annually based on full-time employment.