Telephonic RN Case Manager - Remote

As a Telephonic RN Case Manager, you'll support a diverse member population with education, advocacy, and connections to the resources they need to feel better and get well by outreaching post discharge or outreaching with a disease specific focus. Instead of seeing a handful of patients each day, your work may affect millions for years to come.

This is a high volume, member focused environment. You'll need to be efficient, productive, and thorough working with our members over the phone. Strong computer and software navigation skills are critical. You should also be strongly patient-focused and adaptable to changes.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Hours: Monday - Friday: 8:00 am to 5 pm in local time zone and may require one evening per week

Primary Responsibilities

• Provide a complete continuum of quality care through close communication with members via outbound calls
• Manages and coordinates care and services with interdisciplinary care team to identify and close gaps or barriers in treatment plans
• Engages and collaborate with patient and/or caregiver to develop individualized Care Plan.
• Supports members with health education, medication reviews, and referrals to community resources.
• Acts as an advocate for the patient
• Maintains HIPAA compliance at all times

This position requires an unrestricted compact nursing license and may require additional licensing in multiple US States. Selected candidate must be willing and able to obtain and maintain multiple state licensure. (Application fees and filing costs paid for by UHG)

Required Qualifications

• Current, unrestricted RN license in a compact state of residence with the ability to obtain multiple state licenses as required
• 3+ years of experience as a Registered Nurse in a hospital, acute care or direct care setting
• Computer Skills: Intermediate/Proficient internet navigation, talk and type at the same time, Microsoft Office- Outlook, Word and Excel, navigate a Windows based environment
• Ability to handle multiple tasks and function in a high-volume environment
• May be required to obtain a Certified Case Management certification within 30 months of employment
• Dedicated, distraction-free workspace in home for home office
• Access to high-speed internet

Preferred Qualifications

• Certified Case Manager (CCM)
• Experience in case management
• Ability to educate patients on health and wellness
• Proven organizational skill and ability to complete all work independently and within designated timeframes
• Demonstrates being adaptable, flexible, and able to maintain a positive attitude during changes in process, practice or policy
• Spanish speaking

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

The salary for this role will range from $60,200 to $107,400 annually based on full-time employment.