Telecare Patient Care Administrator

VITAS is seeking a Patient Care Administrator to join our leadership team and oversee clinical, operational, and call center functions within the hospice service area.

This position combines clinical leadership, team development, operational oversight, and exceptional customer service to ensure patients and families receive timely, compassionate, and high-quality support throughout their hospice journey.

What You’ll Do

The Patient Care Administrator will provide leadership and oversight of clinical and call center operations, while supervising, coaching, and developing call center and healthcare staff. This role will ensure timely, professional, and compassionate responses to patient, family, and community partner inquiries; monitor call center performance, productivity, service levels, staffing, and key operational metrics; and support patient care coordination, scheduling, and clinical escalations. The Patient Care Administrator will consult with clinical staff regarding patient needs and complex care situations, lead quality improvement and patient experience initiatives, and promote compliance with hospice regulations, organizational policies, and quality standards. The role will also monitor operational and financial performance, support budget management, and partner with senior leadership to achieve clinical, operational, and service-area goals. Above all, the Patient Care Administrator will foster a culture of accountability, teamwork, compassion, collaboration, and continuous improvement.

WHERE YOU’LL WORK

Our PCAs work at a local VITAS office every day, supporting team members as needed.

WHAT’S EXPECTED FROM YOU

Our PCAs blend leadership skills and clinical expertise to effectively manage their team, ensuring quality and continuity of care for patients. In addition to your RN license and at least four years of healthcare management experience, you’ll have the traits that make the VITAS Difference: Commitment, Compassion, and a Can-do Attitude.

You will keep patient welfare at the center of everything you do, giving your best each day in service of our core commitment: Extending comfort and dignity to all people at the end of their life’s journey.

What We’re Looking For

• Current Registered Nurse (RN) license to practice in the state where the program is located.
• Bachelor’s degree in Nursing, healthcare administration, or a related health-related field from an accredited college or university, or the international equivalent, preferred.
• Three years of experience within the last five years in hospice, home health, primary care, or a healthcare facility, including at least one year of supervisory or administrative experience; alternatively, four years of relevant experience within the last five years with at least one year in a supervisory or administrative capacity.
• Minimum of two years of home health and hospice experience preferred.
• Minimum of four years of healthcare management experience preferred.
• Experience managing, supervising, coaching, and developing healthcare teams, including experience managing a team of leaders.
• Hands-on experience with fiscal management, budgeting, and operational performance.
• Experience with performance metrics, quality improvement, patient experience, and operational management.
• Experience with call center operations, patient access, centralized scheduling, triage, or healthcare customer service leadership preferred.
• Strong clinical judgment and the ability to provide consultation and support for complex patient care situations.
• Excellent communication, leadership, organizational, decision-making, and problem-solving skills.
• Ability to manage multiple priorities and lead effectively in a fast-paced healthcare environment.
• Demonstrated ability to foster a culture of accountability, teamwork, compassion, collaboration, and continuous improvement.
• Strong commitment to patient- and family-centered care and exceptional customer service.