If you live in the state of Nevada, you will have the flexibility to work remotely* as you take on some tough challenges.
Primary Responsibilities
- Assess and triage immediate health concerns
- Take in-bound calls and place out-bound calls as dictated by consumer and business needs
- Manage utilization through education
- Provide health education and coaches consumers on treatment alternatives to assist them in best decision making
- Support consumers in selection of best physician and facility to maximize access, quality, and to manage heath care cost
- Coordinate services and referrals to health programs
- Prepare individuals for physician visits
- Identify problems or gaps in care offering opportunity for intervention
- Assist members in sorting through their benefits and making choices
- Special projects, initiatives, and other job duties as assigned
Required Qualifications
- Current, unrestricted RN licensure
- 3+ years of Clinical RN experience, resulting in excellent clinical skills and critical thinking
- Intermediate computer skills (Microsoft Word, Outlook and Internet) with the ability to navigate a Windows environment and the ability to create, edit, save and send documents utilizing Microsoft Word
- Proven intermediate or expert level of proficiency with being able to assess and identify needs and being able to influence and motivate
- Demonstrated solid inbound and outbound telephonic skills
Preferred Qualifications
- Bachelor's degree in Nursing
- Nursing experience in an urgent care, emergency department (ED), intensive care unit (ICU), home health, or other high-acuity patient care setting
- Coaching and/or decision support experience
- Managed care experience
- Proven understanding of change and ability to move members along the continuum of change
- Proven conflict management skills
- Proven ability to work under pressure and appropriately prioritize responsibilities
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
The hourly pay for this role will range from $29 - $52 per hour based on full-time employment.