PRN Crisis Care Triage (RN)

Triages incoming catastrophic injury referral calls from clients; gathers vital case details, obtains and provides medical status updates to the customer, and assigns a Field Case Manager (FCM) for onsite visits as appropriate. Ensures client service guidelines are followed and promotes quality cost-effective outcomes. Provides professional and timely responses to catastrophic referral calls, applying nursing process (assessment, planning, implementation, evaluation). Triages using critical reasoning and department triage log. Identifies life-threatening emergencies and recommends interventions. Assigns appropriate FCM and facilitates initial onsite hospital visit. Maintains communication with customer, Client Service Director, and Claims Examiner. Communicates phone advice calmly. Ensures triage benchmarks are met and documents activity. Educates FCM on benchmarks and guidelines. Adheres to quality assurance standards. Requires active unrestricted RN license. BSN preferred. PRN position up to 20 hours/week, remote. Shift needs: 9pm-6am Mon-Fri, 6am-6pm Sat/Sun, 6pm-6am Sat/Sun (CST).