Oncology Triage Nurse (8:30AM - 5PM EST Shift)

Your Role

As a Thyme Care Oncology Nurse Navigator, you'll be a vital clinical resource for our members and their care network, offering triage, support, and education during their cancer journey via phone, email, and video communication. Under the guidance of our Nurse Team Lead, you'll conduct comprehensive clinical assessments, oversee member health, and facilitate end-of-life care discussions. Your main objective will involve actively engaging with members, addressing clinical issues, and efficiently managing any escalations that arise. The shift for this position is 8:30 - 5 EST.

Within your first three months, you will

• Familiarize yourself with Thyme Care systems, tools, technology, and partners, conducting a minimum of 20 member calls per day.
• Collaborate closely with Nurse leaders and Medical Directors to ensure alignment with clinical protocols and best practices.
• Establish trusting relationships with members and their care network, prioritizing empathy and active listening in every interaction.
• Adhere to Care Team policies, procedures, and documentation standards, contributing to efficient operations and maintaining quality standards.
• Support members throughout the oncology care continuum, from screening to survivorship or end-of-life care, coordinating care and providing clinical support as needed.
• Identify and address member needs promptly, offering assistance with care coordination, symptom management, nutritional support, discharge planning, and provider referrals.
• Participate in case conferences to monitor member progress, provide updates, and collaborate on targeted support plans with the healthcare team.
• Foster strong partnerships with payers and providers to optimize care delivery and minimize readmissions.
• Collaborate with non-clinical Care Team members to address social determinants of health needs, such as food resources and transportation access.
• Be available for urgent clinical escalations and provide clinical consult support as required.

Performs other projects and duties as assigned and as related to department business needs and objectives.

What Leads to Success

Member-Centric Approach: You prioritize the member experience and demonstrate a deep commitment to Thyme Care's mission.

Action-Oriented: You proactively identify and prioritize initiatives, taking prompt action to address urgent needs.

Organizational Skills: You excel at multitasking and thrive in fast-paced environments while maintaining meticulous organization in communications and documentation.

Communication Skills: You are an effective listener and communicator, skilled at building rapport and fostering strong working relationships with members and colleagues.

Adaptability: You are comfortable with change and ambiguity and have a proven track record of success in dynamic environments.

Qualifications

A Bachelor of Science Degree in Nursing and a compact unrestricted registered nurse (RN) license are required. Compact + single state licensure in New York and/or Illinois is preferred. Additionally, you have at least 2 years of nursing experience, including 1 year in solid tumor oncology nursing.

Certifications

Oncology-related certifications such as Oncology Certified Nurse (OCN), Advanced Oncology Certified Nurse (AOCN), Advanced Oncology Certified Nurse Specialist (AOCNS), or Certified Case Manager (CCM) are required or obtained within 2 years of hire.

This is a non-exempt, full-time position. The pay rate is $41.54/hour. Due to contractual limitations regarding access to PHIs, you must be located within the lower 48 United States to perform this role.

To ensure sufficient clinical coverage, we ask that our Care Team be prepared to work up to 2 holidays per year, compensated at a 1x hourly rate and a 2.5x holiday rate.