Hybrid Bilingual Clinical Educator

Inizio Engage has a long-standing partnership with a leading research-driven pharmaceutical company, across Commercial, Patient Solutions and Medical Affairs businesses.

The Hybrid Clinical Educator plays an integral role within the Patient Services and Support organization, providing education and personalized support to patients and caregivers navigating treatment with a rare disease injectable therapy.

In this field-based role, the Clinical Educator will use approved materials to provide disease-state and product education, reinforce treatment understanding, and connect patients and caregivers with available support services throughout their treatment journey. Engagement may take place in person, by phone, or virtually, with frequent domestic travel may be required and may fluctuate based on program needs.

The ideal candidate brings a strong patient-first mindset, exceptional communication skills, and a values-driven approach grounded in integrity, empathy, and service.

This is your opportunity to join Inizio Engage and represent a top pharmaceutical company!

• Competitive pay that recognizes your experience, expertise, and impact
• Comprehensive benefits including medical, dental, and vision coverage; accrued paid time off; 401(k) with company match; disability and life insurance; and paid maternity and paternity leave
• Company-paid holidays so you can rest, recharge, and focus on what matters most
• Recognition programs, contests, and awards that celebrate your contributions
• Continuous growth opportunities through learning, leadership development, and career advancement support
• A collaborative culture where your ideas are valued and your work makes a difference

We’re also proud to be recognized for creating an exceptional employee experience:

• Best Place to Work in BioPharma — 2022, 2023, 2025
• Certified Great Place to Work® — 2021, 2023, 2025, 2026

Learn more: https://www.greatplacetowork.com/certified-company/7003732

What will you be doing?

• Deliver disease state and product education regarding client brands and their approved indication(s) using approved training/education materials to support and empower patients/caregivers as they navigate the treatment journey
• Educate account nurses and office staff, when requested, on the role and service model of the Clinical Educator to support patients (coordinated with other field-based representatives)
• Serve as a liaison to access teams and partners to address patient specific needs
• Contributes to and engages with cross-functional team in a highly integrated way
• Demonstrates commitment to the regional team by sharing perspectives, territory insight, and recommends strategies to integrate perspectives across patient education solutions
• Responsible for delivery of approved education programs (in person and webinar) to patients, families, and caregivers
• Participate in ongoing refinement of patient engagement strategy and educational materials to increase awareness and optimize service offerings
• Respond to customer inquiries, provide appropriate education and support and triages to available resources
• Complete all requisite training and ensure full compliance with all applicable corporate and industry policies
• In collaboration with the Corporate Affairs teams, share advocacy insights from regional and local levels
• Identify, develop, and execute a multidisciplinary team approach for the company/disease to help execute a successful launch

What do you need for this position?

• Current US RN License
• Must be fluent in Spanish/English (Written&Oral)
• A minimum of a bachelor’s degree from an accredited University or College is required
• 5 years of related experience, including supporting patients within Rare Disease
• 2+ years field-based experience in biopharmaceutical industry preferred
• Proven track record of delivering results that meet or exceed targeted objectives
• Knowledge of insurance and payor landscape and US reimbursement process
• Prior product launch experience preferred
• Ability to work quickly and flexibly with resource constraints, exhibiting a results-driven mindset
• Ability to work both independently and collaboratively with a diverse team
• Ability to travel up to 50% as necessary based on program needs evening and weekend availability will be required and may fluctuate
• Ability to manage ambiguity, navigate complexity, and be creative and solutions-oriented
• Excellent written and verbal skills
• A passion for patient care and exceptional attention to detail of policies and procedures to always ensure zero-exception compliant operations
• Must have stable, reliable, high speed home internet
• Must have a designated separate home office space that is quiet and away from distractions

The base pay range for this position is $109K – $202K per year. The final compensation offered to a successful candidate will be determined by factors such as experience, skills, internal equity, and business needs.

About Inizio Engage

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes. Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.

We believe in our values: We empower everyone/We rise to the challenge/We work as one/We ask what if/We do the right thing, and we will ask you how your personal values align to them.

To learn more about Inizio Engage, visit us at: https://inizio.com/

Inizio Engage is committed to providing reasonable accommodations in accordance with applicable law.

Inizio Engage complies with applicable fair chance hiring laws and will consider qualified applicants regardless of criminal history. Where permitted by applicable law, employment offers may be contingent upon the successful completion of a background check. Any information obtained from a background check will be considered in relation to the requirements of the relevant position, consistent with applicable law.

As part of our commitment to a fair and equitable hiring process, candidates are expected to complete all interview activities without the use of artificial intelligence tools or external assistance unless such assistance is authorized in advance by Inizio Engage or otherwise required in accordance with applicable law. This includes, but is not limited to, using generative artificial intelligence platforms to produce, edit, or guide responses in real time. Candidates may be asked to confirm compliance with this policy. Any violation of this policy may result in disqualification from consideration of employment. Candidates may submit requests for reasonable accommodation in accordance with applicable law to the Inizio Engage Talent Acquisition team.