About the Role

As a Clinical Care Navigator, you’ll provide compassionate, timely clinical support to clients navigating a wide range of mental health, behavioral health, and life challenges. You’ll use your clinical expertise to assess needs and risk, provide brief interventions and crisis support, and connect clients with the right care and resources. In this fast-paced, high-volume role, you’ll help remove barriers to care through personalized support, making it easier for clients to take the next step toward connecting to care.

This role may be a good fit for you if you’re

• A strong written and verbal communicator, with sound clinical judgment, excellent time-management skills, and the ability to confidently navigate a fast-paced, high-volume environment.
• You’re skilled in brief clinical support, risk assessment, crisis response, and connecting people to the right care and resources.
• You’re comfortable using technology to support your work, adaptable to change, and bring a growth mindset to your practice.
• Most importantly, you’re passionate about making high-quality mental health care more accessible and helping clients get the support they need, when they need it most.

You must be able to work the following shift(s)

Tuesday - Saturday 9:30am - 6pm PST (10:30am - 7pm MT / 11:30am - 8pm CT / 12:30pm - 9pm ET)

Sunday - Thursday 9:30am - 6pm PT (10:30am - 7pm MT / 11:30am - 8pm CT / 12:30pm - 9pm ET)

Weekends include a 10% shift pay differential!

This role's internal title is: Clinical Care Navigator. The position can be carried out fully remote/virtually. Remote candidates must be physically located within the United States.

Responsibilities

• Provide compassionate, timely, evidence-informed clinical support to clients experiencing a range of emotional, behavioral, and situational concerns, including crisis and elevated-risk situations.
• Conduct risk assessments and safety planning when indicated, and use appropriate de-escalation, rapport building, and evidence based coping interventions to provide clients with in the moment support.
• Provide brief support and resources across a broad range of presenting concerns, including mental health, substance use, relationship and family concerns, workplace stress, grief, and other life challenges.
• Support clients with connecting to Lyra resources and care options aligned with their clinical needs and preferences.
• Utilize Lyra’s technology platforms, clinical resources, and provider network to facilitate efficient access to appropriate services.
• Provide assisted booking and other care-navigation support to help clients successfully connect with recommended providers and services.
• Conduct follow-up outreach when indicated to support continuity of care, reassess risk, and address barriers to connecting to ongoing care.
• Respond effectively to a high-volume, high acuity inbound call queue, while maintaining excellent clinical quality, appropriate and timely documentation, client engagement, and adherence to established internal protocols and procedures.
• Maintain accurate, timely, and clinically appropriate documentation of client interactions, assessments, interventions, referrals, and follow-up.
• Collaborate with relevant Lyra teams to support safe, effective, and seamless client care.

Qualifications

• Master’s degree in clinical social work or equivalent

; LCSW or equivalent independent clinical licensure is required (e.g. LMFT, LPC, LPCC, etc) or a Registered Nurse (RN). We’re unable to provide supervised hours toward licensure. Candidates without a state license to deliver mental health services, independently, will not be considered (with the exception of the RN license)

• RNs must have two years of specific behavioral health experience including risk assessment and safety planning.
• All other licensures must have two years post license experience (EAP/clinical call center experience preferred)
• Significant experience managing high-acuity clinical situations (e.g., active suicidality/homicidality, NSSIB, mandated reporting)
• Must be Bilingual, Spanish-speaking
• Must be a full time resident of the United States; work cannot be completed from outside the United States.

Lyra Health does not use text or chat applications to conduct interviews or make job offers. We have a thoughtful and interactive interview process that primarily includes video-based interviews with our hiring teams. Communications will always be conducted from lyrahealth(dot)com or lyraclinical(dot)com domain names. Please disregard any other communications that do not include these domain names but appear to be from Lyra Recruiting.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."