Advanced Practice Clinician (NP/PA) - Adult Telehealth, After Hours

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Position Highlights & Primary Responsibilities

• Clinical Care
• Evaluate and manage patient concerns through telephone and virtual encounters.
• Assess symptoms, determine acuity, and provide clinical recommendations using evidence-based guidelines.
• Facilitate appropriate disposition, including home care, urgent care evaluation, emergency department referral, or provider follow-up.
• Manage urgent, high-priority, and routine patient calls in accordance with department policies.
• Review and address abnormal laboratory and diagnostic results when assigned.
• Provide medication management, prescription renewals, and treatment recommendations within scope of practice and organizational protocols.
• Document all patient interactions accurately and timely within the electronic medical record.
• Operational Responsibilities
• Participate in evening, overnight, weekend, and holiday coverage schedules.
• Maintain awareness of call volume and support workflow management during periods of high demand.
• Utilize Epic, secure chat, telephony systems, and other technology platforms required for patient care delivery.
• Communicate effectively with PSRs, RNs, charge clinicians, and operational leadership to support departmental workflow.
• Assist with management of clinical queues, message pools, and patient follow-up needs.
• Adapt to changing patient volumes and operational demands while maintaining quality and service standards.
• Team Collaboration
• Serve as a clinical resource for support staff and colleagues when appropriate.
• Participate in onboarding, mentoring, and support of new clinicians.
• Escalate patient safety concerns, workflow barriers, or operational issues through established channels.
• Foster a collaborative, respectful, and patient-focused team environment.
• Support departmental initiatives aimed at improving patient access, quality, safety, and operational efficiency.
• Charge Responsibilities (When Assigned)
• Monitor call volume, message pools, and overall workflow.
• Assist with distribution of urgent and emergent patient calls.
• Provide real-time support and guidance to clinical and support staff.
• Coordinate staffing adjustments, break assignments, and operational communication during assigned shifts.
• Escalate significant operational concerns to leadership when indicated.

• As the largest employer of Advanced Practice Clinicians, we have a best-in-class employee experience and enable you to practice at the top of your license
• We believe that better care for clinicians equates to better care for patients
• We are influencing change collectively on a national scale while still maintaining the culture and community of our local care organizations
• We grow talent from within. No matter where you want to go- geographically or professionally- you can do it here

Atrius Health is a physician-led healthcare leader. We are nationally recognized for transforming healthcare through clinical innovations, quality improvement and a commitment to value-based care. Atrius Health delivers an effective system of connected care at practice locations in eastern and central Massachusetts. We recognize the importance of a team-based delivery model, where primary & specialty care providers collaborate with hospital partners, community specialists and skilled nursing facilities - all working together to deliver high-quality care to every patient we serve. Together, we're making health care work better for everyone.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• Current Massachusetts licensure as a Nurse Practitioner or Physician Assistant.
• Current DEA registration and controlled substance prescribing privileges, as applicable.
• BLS certification.
• Minimum of two (2) years of clinical experience in primary care, urgent care, emergency medicine, internal medicine, family medicine, or a related field.
• Demonstrated ability to work independently and make sound clinical decisions.
• Strong communication, assessment, and critical thinking skills.

Preferred Qualifications

• Prior telehealth, triage, urgent care, or after-hours clinical experience.
• Experience utilizing Epic or a comparable electronic medical record system.
• Experience working in a high-volume, fast-paced clinical environment.

Compensation for this specialty generally ranges from $109,500 - $164,000. Total cash compensation includes base pay and bonus and is based on several factors including but not limited to local labor markets, education, work experience and may increase over time based on productivity and performance in the role. We comply with all minimum wage laws as applicable. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives.

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