Advanced Practice Clinician (NP-MNA/PA) - Adult Telehealth

The Adult Telecom Advanced Practice Clinician (APC) provides high-quality, patient-centered telephonic and virtual clinical care for adult patients during overnight hours, weekends, holidays, and other designated coverage periods. The APC is responsible for assessing patient concerns, triaging symptoms, providing evidence-based clinical guidance, managing urgent and routine healthcare needs, prescribing medications when appropriate, and ensuring patients receive the appropriate level of care. The APC collaborates closely with Registered Nurses (RNs), Patient Service Representatives (PSRs), physicians, specialists, and operational leaders to support safe, efficient, and accessible after-hours patient care.

Position Highlights & Primary Responsibilities

Clinical Care

• Evaluate and manage patient concerns through telephone and virtual encounters.
• Assess symptoms, determine acuity, and provide clinical recommendations using evidence-based guidelines.
• Facilitate appropriate disposition, including home care, urgent care evaluation, emergency department referral, or provider follow-up.
• Manage urgent, high-priority, and routine patient calls in accordance with department policies.
• Review and address abnormal laboratory and diagnostic results when assigned.
• Provide medication management, prescription renewals, and treatment recommendations within scope of practice and organizational protocols.
• Document all patient interactions accurately and timely within the electronic medical record.

Operational Responsibilities

• Participate in evening, overnight, weekend, and holiday coverage schedules.
• Maintain awareness of call volume and support workflow management during periods of high demand.
• Utilize Epic, secure chat, telephony systems, and other technology platforms required for patient care delivery.
• Communicate effectively with PSRs, RNs, charge clinicians, and operational leadership to support departmental workflow.
• Assist with management of clinical queues, message pools, and patient follow-up needs.
• Adapt to changing patient volumes and operational demands while maintaining quality and service standards.

Team Collaboration

• Serve as a clinical resource for support staff and colleagues when appropriate.
• Participate in onboarding, mentoring, and support of new clinicians.
• Escalate patient safety concerns, workflow barriers, or operational issues through established channels.
• Foster a collaborative, respectful, and patient-focused team environment.
• Support departmental initiatives aimed at improving patient access, quality, safety, and operational efficiency.

Charge Responsibilities (When Assigned)

• Monitor call volume, message pools, and overall workflow.
• Assist with distribution of urgent and emergent patient calls.
• Provide real-time support and guidance to clinical and support staff.
• Coordinate staffing adjustments, break assignments, and operational communication during assigned shifts.
• Escalate significant operational concerns to leadership when indicated.

Required Qualifications

• Current Massachusetts licensure as a Nurse Practitioner or Physician Assistant.
• Current DEA registration and controlled substance prescribing privileges, as applicable.
• BLS certification.
• Minimum of two (2) years of clinical experience in primary care, urgent care, emergency medicine, internal medicine, family medicine, or a related field.
• Demonstrated ability to work independently and make sound clinical decisions.
• Strong communication, assessment, and critical thinking skills.

Preferred Qualifications

• Prior telehealth, triage, urgent care, or after-hours clinical experience.
• Experience utilizing Epic or a comparable electronic medical record system.
• Experience working in a high-volume, fast-paced clinical environment.

Compensation for this specialty generally ranges from $110,955.00 - $199,115.00.

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