Registered Nurse (RN) Pediatric Call Center

Department: 01450 GCMG Charlotte Pediatrics: Blakeney - Pediatrics: General

Status: Part time

Benefits Eligible: Yes

Hours Per Week: 24

Schedule Details/Additional Information

Three 8hr shifts, Mon-Fri

Details of the position/day to day responsibilities

Performs telephone triage with the pediatric population

Position can be remote or in one of our call centers, but must live within 1hr of a call center

Qualifications/Requirements

5 years of RN experience and pediatric experience preferred

Graduate from accredited school of nursing

BSN preferred

Pay Range: $35.50 - $53.25

Essential Functions

• Performs telephone triage with diverse patient population.
• Assesses needed care and collaborates with patients, and others, to provide clinical solutions.
• Provides comprehensive nursing assessment in an untraditional nursing environment.
• Actively participates in team conferences and helps assess patient education needs.
• Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening.
• Notifies designated leadership of operational concerns.

Physical Requirements Work requires long periods of sitting and utilizing a telephone headset. Work requires walking, standing, lifting, reaching, stooping, bending, pushing and pulling. Must be able to lift 25 pounds. Must speak English and adapt to fit the patient audience while conveying information. Intact sense of sight, hearing, smell, and touch. Good finger dexterity. Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions. Must be able to respond quickly to changes in patient or call center conditions.

Education, Experience and Certifications

Graduate from an accredited School of Nursing required. BSN preferred. Current license to practice as a Registered Nurse in the state of applicable state required. Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in. Experience in telephone triage, pediatrics and ED triage is desired. BLS required per policy guidelines.