Location
3201 S 323rd St, Federal Way, Washington, 98001-5023, United States of America
We are building a new, integrated care model to support patients with kidney disease. Historically, kidney patients have navigated a complex and frustrating healthcare system, but we are building a better way which treats the patient holistically. If you want to help lead to a better future for kidney patients, then you may be a great fit for the Regional Operations Manager role with DaVita Integrated Kidney Care (IKC).
The Regional Operations Manager, will be willing and capable to lead the team from a home office (remotely), be able to travel as needed, and successfully engage with IKC teammates and cross-functional teams within the market.
LOCATION
- Remote with travel expectations
- Must live in Mountain or Central time
ESSENTIAL DUTIES AND RESPONSIBILITIES
The ideal candidate will be responsible for leading a team of IKC RNs who case manage dialysis and CKD patients; responsible for team performance, productivity, and creating a special place to come to work. The ROM will represent the IKC leadership team with other IKC leaders and possess a professional and business-like presence.
The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive:
- Lead operational execution of new models of care for chronic kidney disease (CKD) Medicare Advantage (MA) patients for the RN role, including overseeing the achievement of critical quality and performance measures, including STARs metrics such as hypertension and diabetes control, medication adherence, nephrologist visits, and optimal starts
- Support RN hiring efforts and oversee onboarding of new RNs. Provide ongoing clinical guidance and training to RNs to improve understanding of CKD, and commonly associated chronic conditions.
- Serve as key leader of clinical and operational strategy working with Sr. Director, and clinical/ operations leadership.
- Effectively manages Disease Management programs in designated market or geography
- Reviews and analyzes data to drive patient care outcomes in programs across the market
- Build & manage effective relationships with internal and external clients
- Provide clinical support to reporting Registered Nurse Case Managers; may provide direct nursing care as needed * Unencumbered Registered Nurse licensure needed*
- Teammate Management Provide leadership to direct reports
- Manage all teammate employment/ HR activity such as payroll, PTO, hiring, onboarding duties, professional development, performance management, and disciplinary actions when necessary
- Ensure compliance to all applicable regulations and DaVita policies
- Monitor risk management and quality assurance compliance
- Achieve quality and metric goals in Integrated Kidney Care programs
- Coordinate activities with DaVita IKC management team, Regional Medical Directors, cross-functional departments, Registered Nurses and others as needed
- Evaluate processes to ensure cost effectiveness and reduce operational expenses
- Implement initiatives and analyze impact to outcome expectations
- Create and submit reports and analysis of teammate performance as needed.
- Travel required within the market. Occasional travel outside the market.
Qualifications
- Minimum of 5 years management experience leading and managing teams required
- Demonstrates experience managing to data driven outcomes and process improvement required
- Primary Care and value based care experience required
- Strong communication on medical management, operational, and business-related issues
- Minimum of 5 years experience in clinical nursing leadership preferred;
- Registered Nurse- RN licensure required
- Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required
- Home office with Internet connectivity at minimum of 1MB upload and 1MB download speed required
The Salary Range for the role is $96,000.00 - $132,000.00 per year.