This position collaborates with patients and primary care providers to ensure patients receive quality, efficient, and cost-effective healthcare services. Responsible for triaging incoming patient calls, assessing needs, giving appropriate clinical dispositions and facilitating referrals. This position will educate the patient when appropriate regarding immediate care advice and preventative behaviors.
MINIMUM QUALIFICATIONS
EDUCATION, CERTIFICATION, AND/OR LICENSURE
- 1. Current unencumbered licensure with the WV Board of Registered Professional Nurses, or appropriate state board where services will be provided, as a registered professional nurse OR current multi-state licensure through the enhanced Nurse Licensure Compact (eNLC).
- 2. Obtain certification in Basic Life Support within 30 days of hire date.
EXPERIENCE
- 1. Three (3) years of nursing experience.
PREFERRED QUALIFICATIONS
EDUCATION, CERTIFICATION, AND/OR LICENSURE
- 1. Bachelor of Science in Nursing (BSN).
EXPERIENCE
- 1. Preferred prior care coordination experience.
- 2. Five (5) years of nursing experience.
CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
- 1. Professional assessment of callers needs using established criteria and protocols while performing accurate, concise and timely documentation.
- 2. Use established software, online resources, written materials and nursing background to provide callers with appropriate medical information.
- 3. Identifies problems or gaps in care offering opportunity for intervention.
- 4. Facilitates referrals within our clinics by scheduling and coordinating either a clinic appointment, e-visit or telehealth visit with a provider.
- 5. Supports consumers in selection of best physician and facility to maximize access, quality, and manage healthcare cost.
- 6. Provides health education and coaches consumers on treatment alternatives to assist them in best- decision making.
- 7. Identifies the nature and urgency of patient's healthcare needs and determine appropriate disposition via telephone.
- 8. Documents all conversations with patients with patients to maintain a comprehensive medical record.
- 9. Supports team environment which allows clear communication, positive support and creative thinking.
- 10. Communicates with Case management, Community Health Workers, patients, families, and physicians/providers to assist in safe transition of care.
- 11. Ambulatory Utilization Management, Financial management and Quality Screening for assigned patients.
- 12. Identifies the targeted population and risk stratifies patients to prioritize needs and direct interventions.
- 13. Works collaboratively with patients to design an individualized plan of care that ensures coordination of services by the healthcare team.
- 14. Clinical performance improvement, outcome management and quality activities.
- 15. Uses data to drive decisions and plan/implement performance improvement strategies for assigned patients, including fiscal, clinical and patient satisfaction data.
- 16. Implements clinical interventions based on risk stratification and evidence based clinical guideline adherence and promotes best practice by initiating/adjusting therapies as directed by the practitioner and providing appropriate follow-up monitoring as needed.
- 17. Continuously evaluates laboratory results, diagnostic tests, utilization patterns and other metrics to monitor quality and efficiency results for assigned population.
- 18. Monitors clinical and financial indicators on an ongoing basis and takes action to achieve continuous improvement in both areas.
- 19. Works with leadership to continuously evaluate process, identify problems, and propose process improvement strategies.
- 20. Educates multidisciplinary team and physicians about clinical pathways/protocols and managed care principles.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 1. Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, grasping are necessary body movements utilized in performing duties through the work shift.
- 2. Ability to sit for long periods of time.
WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 1. Office/call center setting environment.
SKILLS AND ABILITIES
- 1. Must be flexible in fast past and rapidly changing environment.
- 2. Excellent oral and written communication skills, as well as motivated and organized with handling and maintain confidential information.
Scheduled Weekly Hours
40
Exempt/Non-Exempt
United States of America (Non-Exempt)
Company
PVH Potomac Valley Hospital
Cost Center
8880 PVH Medicine Preventive Medicine
Address
100 Pin Oak Lane
Keyser
West Virginia