Overview
This is a fantastic opportunity to be a prime mover in a rapidly growing, patient-focused business. We are seeking a Director of Nurse Triage to lead the extensive team of IntellaTriage nurses. Reporting to the CNO, the Director of Nurse Triage will play a critical role in helping to drive clinical excellence, while continuing to scale operations.
What you'll do
Drive Exceptional Quality, Outcomes & Clinical Performance
- Drive exceptional quality of care across centralized triage function
- Collaborate with centralized Quality department to establish call quality standards
- Promote a culture of continuous learning and clinical excellence
- Partner with the Clinical Education and Training department to ensure every nurse is prepared
Culture and People Leadership
- Build an engaged, mission-driven culture focused on clinical excellence and nurse growth
- Lead, build and coach triage leadership teams
- Foster environment of accountability, collaboration and innovation
- Identify and develop future nursing leaders
- Model servant-based leadership model to meet our nurse first environment
Process and Policy Development
- Design, develop and continually improve standardized triage workflows
- Develop evidence-based policies that drive clinical best practice
- Lead process improvement initiatives within the centralized triage function
Lead Clinical Strategy & Innovation
- Collaborate with CNO to develop and execute the clinical vision for the centralized nurse triage function
- Advance and standardize telephonic triage protocols and clinical pathways tailored to client protocols
- Partner with executive leadership to identify opportunities for innovation, scalability and clinical excellence.
Scale & Lead a Distributed Nursing Workforce
- Lead and develop a high-performing, fully remote team of nurses and clinical leaders
- Design management models supporting 24/7 triage operations
- Strengthen engagement, retention, & leadership development across a remote workforce
Requirements
Required Education
- Active, unencumbered RN license (multi-state preferred)
- Bachelor's degree in nursing (BSN) required
- Master's degree in nursing, Healthcare Administration, Business Administration or related field preferred
- Experience managing remote nursing staff strongly preferred
Required Knowledge
- Advanced understanding of nursing practice standards, scope of practice, and clinical decision-making
- Deep knowledge of patient assessment and triage methodologies, particularly in non-visual (telephonic) environments
- Expertise in home health, hospice, and post-acute care models
- Understanding of risk stratification and clinical decision support tools used in call-based environments.
- Best practices for documentation, call handling, and clinical judgment without physical assessment
- Awareness of patient engagement strategies in remote, episodic interactions
- Workforce engagement strategies for remote/distributed teams
- Organizational design, span of control, and leadership development
Required Experience
- Experience in hospice, palliative care or post-acute care
- Experience leading remote clinical teams and/or telephonic triage operations
- Lean/Six Sigma certification or strong process improvement track record
- Must have at least 5+ years of management experience.
Required Skills
- Strategic clinical leadership and executive presence
- Data-driven decision making and structured performance management approach
- Strong interpersonal skills and an ability to work well with others in a team-oriented culture.
- Refined written and verbal communication skills that provide clear and concise information
- Strong customer service orientation and a positive attitude to ensure a best-in-class experience for employees
- Excellent analytical skills and ability to solve problems quickly and effectively.
- Ability to multi-task and manage multiple programs and events.
- Advanced computer skills with proficiency in Microsoft Outlook, Word, Excel, and PowerPoint.
- Excellent presentation and organizational skills required.
- Critical thinking and sound judgment required.
- Ability to maintain a high degree of confidentiality.
- Ability to work independently with minimal direct supervision.