** OUTSTANDING OPPORTUNITY - CLINICAL NAVIGATOR - SR. UTILIZATION REVIEW NURSE II **:
** POPULATION HEALTH WORK EXPERIENCE A SIGNIFICANT PLUS! **
The Clinical Navigator - Senior Utilization Review Nurse II serves at the intersection of quality improvement, population health, care delivery, and health equity, with a dedicated focus on a population experiencing barriers to care related to social determinants of health. This role partners with clinicians, operational leaders, account management, quality, and the population health team to identify care gaps, develop targeted interventions, and improve health outcomes and member experience.
The Clinical Navigator - Senior Utilization Review Nurse II leverages data analytics, care coordination, and process improvement methodologies to drive measurable improvements in preventive care, chronic disease management, access to care, and health equity. Success in this role requires strong communication, relationship-building, analytical, and change management skills, as well as the ability to lead innovative solutions across multidisciplinary teams.
In addition to the responsibilities listed below, this position is also responsible for applying expert clinical knowledge of evidence-based guidelines, insurance policies, and clinical criteria to consult on the level of care and duration of treatment required for highly-complex and/or escalated reviews, and providing expert guidance to team members and partnering with the health care team, members, and caregivers to assist in discharge planning, cost of care options, and/or coordinating and/or adjudicating referrals to appropriate services based on medical necessity.
Job Summary
In addition to the responsibilities listed below, this position is also responsible for applying expert clinical knowledge of evidence-based guidelines, insurance policies, and clinical criteria to consult on the level of care and duration of treatment required for highly-complex and/or escalated reviews, and providing expert guidance to team members and partnering with the health care team, members, and caregivers to assist in discharge planning, cost of care options, and/or coordinating and/or adjudicating referrals to appropriate services based on medical necessity.
Essential Responsibilities
- Promotes learning in others by communicating information and providing advice to drive projects forward; builds relationships with cross-functional stakeholders. Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others, including upward feedback to leadership and mentors junior team members. Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas; influences team members within assigned team or unit. Adapts to competing demands and new responsibilities; adapts to and learns from change, challenges, and feedback. Models team collaboration within and across teams.
- Conducts or oversees business-specific projects by applying deep expertise in subject area; promotes adherence to all procedures and policies. Partners internally and externally to make effective business decisions; determines and carries out processes and methodologies; solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Develops work plans to meet business priorities and deadlines; coordinates and delegates resources to accomplish organizational goals. Recognizes and capitalizes on improvement opportunities; evaluates recommendations made; influences the completion of project tasks by others.
- Promotes high-quality consultation by: driving communication efforts with physicians, managers, staff, members, and/or caregivers regarding requirements related to medical necessity and benefit denials across the continuum of care and proactively resolving communication issues within the work team; and leveraging expert knowledge to ensure the correct and consistent application, interpretation, and utilization of member health care benefits, cost of care options, and coverage by members and physicians.
- Facilitates education and compliance initiatives by: remaining up-to-date and sharing information with cross-functional teams on the relevant state and federal regulations, guidelines, criteria, and documentation requirements that affect utilization management; and driving the development and delivery of education and training programs for staff and physicians at the local and regional level to promote best practices in utilization management.
- Facilitates quality improvement efforts by: conducting complex data analyses and developing reports to identify utilization patterns, trends, and opportunities for improvement, and leading efforts for improvement initiatives; facilitating the development and implementation of corrective action plans to address deficiencies, evaluate effectiveness, and track improvements in utilization review workflows/processes; actively adhering and influencing team members to adhere to utilization policies, procedures, and guidelines to ensure compliant and cost-effective care; and developing, refining, and providing oversight for desk-level procedures (e.g., workflows).
- Facilitates utilization reviews by: following standard policies and procedures when conducting reviews of medical records and treatment plans to evaluate the medical necessity, appropriateness, and efficiency of requested healthcare services, and providing expert guidance to team members for reviews; and assessing the ongoing need for services, proactively identifying, anticipating, and escalating potential issues/delays to leadership, and recommending and/or instituting appropriate actions for high-risk member cases.
Knowledge, Skills and Abilities: (Core)
- Ambiguity/Uncertainty Management
- Attention to Detail
- Business Knowledge
- Communication
- Critical Thinking
- Cross-Group Collaboration
- Decision Making
- Dependability
- Diversity, Equity, and Inclusion Support
- Drives Results
- Facilitation Skills
- Health Care Industry
- Influencing Others
- Integrity
- Learning Agility
- Organizational Savvy
- Problem Solving
- Short- and Long-term Learning & Recall
- Teamwork
- Topic-Specific Communication
Knowledge, Skills and Abilities: (Functional)
- Clinical Learning Solutions
- Medical Terminology
- Nursing Principles
- Acts with Compassion
- Confidentiality
- Consulting
- Coordination
- Cost Optimization
- Evidence-Based Medicine Principles
- Health Care Quality Standards
- Information Gathering
- Leverages Technology
- Maintain Files and Records
- Member Service
- Quality Assurance and Effectiveness
- Relationship Building
- Written Communication
Minimum Qualifications
- Bachelors Degree in Nursing AND minimum seven (7) years of experience in direct patient care, utilization review/management or discharge planning in a managed care setting or a directly related field.
- Minimum three (3) years of experience in a leadership role with or without direct reports.
- Registered Nurse License (Washington) required at hire OR Compact License: Registered Nurse required at hire
Preferred Qualifications
- Three (3) years of experience in utilization review/management.