The Advocacy 24/7 Triage Nurse provides telephonic first aid to injured workers on a case-by-case basis using nationally recognized standards of care to facilitate treatment goals. The position is an essential role, requiring the ability to work a variety of shifts to cover 24/7 duties including evenings, nights, weekends and holidays.
Candidates must reside in a nursing compact state.
This role requires internet upload and download speeds of at least 80Mbps.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
- Provides telephonic assessment and makes treatment recommendation of injured workers using national telephonic triage protocols
- Recommends appropriate provider, based on state law and employer's preferred provider network requirements
- Educates caller on self-care instructions in accordance with national telephonic triage protocols
- Communicates plan of care to customer contacts and/or supervisor
- Evaluates injured worker's response to first aid recommendations within a specified timeframe
- Documents clinical assessments in organized, concise format and submits written reports within a specified timeframe
- Obtains and maintains licensure as a Registered Nurse in 50 states and the District of Columbia
- Additional duties as assigned
KNOWLEDGE & SKILLS
- Fundamental concepts, practices and procedures of triage in the field of Workers' Compensation (WC)
- Ability to solve problems rapidly and handle medical emergencies over the phone
- Ability to skillfully manage multiple, complex projects and competing priorities concurrently while working under pressure to meet deadlines and maintaining strong customer service orientation
- Excellent verbal and written communication skills
- Strong interpersonal skills
- Great attention to detail, and results focused
- Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Excel spreadsheets
EDUCATION & EXPERIENCE
- Graduate of accredited school of nursing with a diploma/Associates degree (Bachelor of Science degree or Bachelor of Science in Nursing preferred)
- Current RN licensure in Nurse Licensure Compact (NLC) state with multistate designation
- 3 or more years of clinical experience in occupational medicine, urgent care, emergency room, home health care (Telephone triage/Workers' Compensation experience preferred)
- Microbiology required
Pay Range: $25.48 - $41.09 per hour