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3d ago Curated

Associate Manager, Complaint & Appeals - Work From Home

CVS Health

Job description

Manage the complaint and appeals process for health plan members, ensuring timely and accurate resolution. Review clinical documentation, apply regulatory and clinical criteria, and coordinate with internal teams. Requires active RN license and 3+ years of clinical experience. BSN preferred. Remote position with occasional travel for meetings.

Key responsibilities

  • Oversee complaint and appeals workflow
  • Review clinical documentation for medical necessity
  • Ensure compliance with regulatory timelines
  • Collaborate with medical directors and quality teams

What you bring

  • Active RN license
  • 3+ years clinical experience
  • Knowledge of managed care and appeals processes
  • Strong communication and organizational skills

Tags

RemoteAppealsComplaintsManaged Care

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